Contact
One address reaches us, and a person answers it. Write in English or Turkish; we read both.
hello@flottra.com is the address for everything: questions before you buy, support, billing, data requests and security reports. We aim to answer within one working day, and on a working day it is usually the same day.
Writing from the email address on your workspace saves a round trip, because it is how we recognise the workspace you are asking about.
What to include
- Billing. The workspace name and which plan you want. Plans are arranged with us directly while flottra is in beta; see the pricing page for what each one costs and the refund policy for how money comes back.
- Support. The workspace name, the account handle if it is about one account, and roughly when it happened. The app keeps its own log, so a time is usually enough for us to find the run.
- Security. Write to the same address with “security” in the subject and tell us what you found. Please give us a chance to fix it before you publish it.
- Your data. Access, export or deletion requests are handled under the privacy policy; say which workspace and we confirm when it is done.
Community
Day-to-day questions are quickest in the flottra Discord, where other people running several accounts answer too. Anything about your own workspace, billing or data belongs in email, not in a public channel.
The company
flottra is operated by DUCK DIGITAL LTD, a company registered in England and Wales under company number 16726307, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. That address is the registered office for correspondence; the product is built and supported remotely, so email reaches us faster than post.
The terms of service say what we agree to, the privacy policy what we store, and the refund policy what happens when you want your money back.