Terms of service

1. Who we are

flottra is operated by DUCK DIGITAL LTD, a company registered in England and Wales under company number 16726307, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. In these terms “we”, “us” and “flottra” mean that company; “you” means the person or organisation using the service.

You can reach us at hello@flottra.com.

2. What the service is

flottra is software for people who run several X accounts. It has two parts: a web panel at flottra.com where you add accounts, proxies, schedules and content, and a desktop app that you install on your own computer. The app opens real browsers on your computer, through the proxies you supply, and carries out the work the panel has scheduled: posting, replying, following and similar actions, at a limited daily pace.

We host the panel and the schedule. We do not run browsers on our servers, we do not sell or supply proxies, and we do not sell followers, likes, views or any other form of engagement. flottra is an independent product and is not affiliated with, endorsed by or connected to X Corp.

3. Your account

• You must be at least 18 years old and able to enter into a contract.
• You are responsible for keeping your flottra login private and for everything done through your workspace, including by people you add to it.
• The information you give us about yourself or your business must be accurate and kept up to date.
• You may only connect X accounts that you own or are expressly authorised to operate, and only use proxies you are entitled to use.

4. Acceptable use

X sets its own rules for automation, and how you use your accounts is your responsibility. You agree not to use flottra to:

• break any law, or infringe anyone’s rights, including intellectual property and privacy;
• post, send or promote content that is illegal, fraudulent, harassing, hateful or sexual;
• send unsolicited bulk messages, run scams, impersonate people or organisations, or spread false information;
• operate accounts you do not own or control, or accounts created in bulk under manufactured identities;
• probe, overload or interfere with the service, or attempt to gain access to other customers’ data; or
• resell the service or use it to provide a competing product.

If we believe a workspace is being used in one of these ways we may suspend or close it. Where it is practical to do so we will tell you why and give you a chance to respond.

5. Plans, subscriptions and billing

flottra is priced by the number of X accounts a workspace can run. The current plans are Free (2 accounts, no charge), Starter ($39 a month, 10 accounts), Pro ($99 a month, 40 accounts) and Team ($299 a month, 150 accounts). Yearly billing is the price of ten months. Prices are in US dollars and are shown on the pricing section of our website; the price at the time you subscribe is the one you pay until you change plan.

• Paid plans are subscriptions. They renew automatically at the end of each billing period, monthly or yearly, until you cancel.
• You can cancel at any time from the panel. Cancellation takes effect at the end of the period you have already paid for, and the workspace then moves to the Free plan.
• Upgrades take effect immediately. Downgrades take effect at the next renewal. A workspace with more accounts than its plan allows keeps the extra accounts paused until it fits again.
• Payments are collected by our payment provider. Depending on where you are, VAT, GST or sales tax may be added at checkout, or the provider may act as the seller of record and issue the invoice.
• We may change prices. If a change affects a plan you are on, we will tell you at least 30 days before it applies to you, and you can cancel before then.
• Refunds are described in our refund policy.

6. Your content and your data

Everything you put into flottra, including account details, proxies, personas, drafts and posts, stays yours. You give us the permission we need to store it and process it in order to provide the service, and nothing more. Some features draft text with third-party AI models; the topics and writing style you configure are sent to those providers for that purpose only.

How we handle personal data is set out in our privacy policy. You can export your account list at any time, and you can ask us to delete your workspace at any time; deleting the workspace deletes the saved logins with it.

7. Our software

We give you a non-exclusive, non-transferable licence to use the panel and the desktop app for as long as you have a workspace, for the purposes described in these terms. You may not copy, modify, reverse engineer or redistribute the software except where the law allows it regardless of this clause.

8. What we do not promise

We work to keep the service running and to fix what X changes, but we cannot promise that the service will be uninterrupted or error free, that any action will succeed, or that an X account will not be limited, locked or suspended. X decides what happens to accounts on X; we do not control it and cannot reverse it. The service is provided as it is and as it is available.

9. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Consumers keep the statutory rights their local law gives them.

10. Ending the agreement

You can end it at any time by cancelling any paid plan and asking us to delete your workspace. We can end it, or suspend access, if you break these terms, if we are required to by law or by a payment provider, or if we stop offering the service, in which case we will give you at least 30 days’ notice where we can and refund any prepaid period we do not provide.

11. Changes to these terms

We may update these terms. The date at the top says when they last changed. For changes that matter to you we will email the address on your workspace before they take effect. If you keep using the service after that date, the new terms apply.

12. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that consumers in the UK or the EU may rely on the mandatory protections and courts of the country they live in. If something goes wrong, write to us first at hello@flottra.com; most problems are quicker to fix than to litigate.